Fitbar SoHo Rendering

The first pick-up & drop off boutique tailored for DTC fashion brands.

Offer IRL pick-ups, try-ons, and drop-offs where your customers want them, even if you don’t have your own retail footprint.

99% of DTC brands don’t have a brick-and-mortar presence…until now.

Bring your brand offline without the overhead. Fitbar gives DTC fashion brands a stylish, turnkey presence in NYC—no leases, no staff, no buildout. Offer your customers in-person pick-ups, try-ons, and returns in a space designed to delight, while we handle all the logistics behind the scenes.

The Fitbar Solution

Fitbar reduces order friction for the 13% of customers that prefer to pick up their purchases in-person. On top of that, we can reduce your returns expense by consolidating returns, eliminating returns fraud, and offering alterations.

Drive loyalty, reduce returns, and hit your sustainability goals.

How it works.

  • When you sign up with Fitbar, we provide white-glove installation of our streamlined widget on your Shopify or Shopify Plus site.

  • At checkout, your customers have the option to select their local Fitbar as their delivery destination.

  • Fitbar alerts customers when their items have arrived and gives them the option to simply pick it up or schedule a try-on.

  • We help customers get the right fit so they look and feel good in your brand. And if not, we make it easy for them to return or exchange the items according to your policies.

Early Praise

“Fitbar’s approach to blending e-commerce with in-person experiences seems like a game-changer.”

Diego Leon, DandyInTheBronx

“From a profitability standpoint, click and collect systems are superior but don’t offer the convenience of direct-to-home…”

…until now.

Doug Stephens in Resurrecting Retail

“As a clothing rental company, ease of pick-up and returns are essential to our customer experience. We look forward to working with Fitbar.”

Will Hunter, Thred

Ready to learn more?

We’re talking to innovative DTC brands who are ready to elevate their post-purchase experience and minimize return costs.

If that sounds like you, we want to talk with you! Schedule a conversation today.